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This is a pivotal moment in your career. It’s a huge opportunity. Our goal is to help give you the resources, content, people and strategic guidance to help you navigate this space. Your job is to take this opportunity and do a killer job.

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TheJonTalk: 3 Quick Wins

If you're a new leader in Customer Service, what do you even do first? Here's 3 quick wins for you

Episode 1 – Stories

The first episode of a series called CSQuest by Jon Keane and Joe Schmidt.

TheJonTalk: Belize?

Jon talks about why anyone should consider outsourcing to the beautiful country of Belize.