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This is a pivotal moment in the customer experience world. It’s a huge opportunity, but also very challenging. Our goal is to help give the resources, content and strategic guidance to help you navigate this space. Hope some of this information is helpful to your journey.

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TheJonTalk: 3 Quick Wins

If you're a new leader in Customer Service, what do you even do first? Here's 3 quick wins for you

Episode 1 – Stories

The first episode of a series called CSQuest by Jon Keane and Joe Schmidt.

TheJonTalk: Belize?

Jon talks about why anyone should consider outsourcing to the beautiful country of Belize.