The Philippines is the global leader in call centers and customer service outsourcing, often called the “Call Center Capital of the World.” This is exactly why CustomerHD has focused in it becoming our second international location.
We have worked with BPOs in the Philippines for years and made the decision in 2024 to expand into the region.
One of the top advantages to the Philippines for customer service is the perfect synergy between time zones to offer 24/7 support for the US market.
The Philippines offers world-class service at affordable costs, with a workforce that’s English-fluent, empathetic, and culturally aligned with the U.S. That’s why it has become the #1 outsourcing destination for customer service worldwide.
Language Advantage: The Philippines has one of the largest English-speaking populations in the world, with a neutral accent and strong comprehension of US English.
Cultural Compatibility: Filipinos have strong cultural affinity with the US due to history, media, and lifestyle influence, making interactions feel natural to American customers.
Massive Talent Pool: Over 1.5 million Filipinos work in the BPO sector, with thousands of new graduates each year in business, IT, and communication fields.
24/7 Operations: Companies benefit from full-time support across all time zones.
Government Support: The Philippine government prioritizes BPO growth with tax breaks, training programs, and IT infrastructure support.
The Philippines is #1 globally for large-scale, English-speaking customer service operations. Here is an overview:
Major Metros:
Key Industries for CX:
We also operate in other regions of the world. Check them out:
“I have worked with this team inside and out, they have always been a true partner to their clients as a core tenant of how they do business. We would not be where we are today if not for their continued willingness to develop and evolve with us as a company and partner. Kick ass and world class.”
“CustomerHD is an excellent extension of our brand! They do everything from creating content to executing support to helping our internal team prepare for product launches.”
“My favorite thing about partnering with CHD is the partnership from top to bottom of the organization structure. I like how CHD takes ownership of coaching their employees.”
