People Helping People

Outsourced Customer Support, delivered with heart from North Carolina, Belize, South Africa and the Philippines including Call Center Operations, Customer Experience and Strategic Consulting.

Become a Client

Join the Team

Global outsourcing is closer than you think.

Headquartered in Raleigh, NC, we’re never far away. Our team is here to help no matter where you’re outsourcing.

Raleigh, NC

Belize

South Africa

Philippines

Custom Solutions Tailored For Impact

Smarter technology. Exceptional people. Unmatched results.

Chatbot

24/7 AI chat with instant, personalized support.

Quality Assurance

AI reviews that optimize service and highlight improvements — instantly.

AI Voice Agent

AI that answers queries and saves your team's time.

Sentiment and Agent Assist

Real-time insights. Better support. Powered by Emotion AI.

Training Creation

Improve your training content by using.....

Noise Cancellation and Translation

We have been using a noise cancellation platform ....

Chatbot

Provide instant, personalized responses through our AI chat and process automation technology. Chatbots can be available to your customers 24/7.Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

Quality Assurance

Evaluate every customer interaction instantly. Our AI‑powered reviews ensure top‑quality service and highlight areas for improvement, helping you optimize your operations.

Voice Agent

Our conversational AI can handle all kinds of customer questions, queries, and policy information, saving your staff time and increasing operational efficiency.

Sentiment and Agent Assist

This is our Emotion AI for Customer Intelligence product. It is basically agent assist on steroids. Agents receive real time analytics and automated transcription to enhance every interaction ‑ calls, chats, and emails. Supervisors get a live view of agent performance metrics, enabling immediate coaching and boosting customer satisfaction.

Training Creation

Improve your training content by using our training platform, which uses AI to take training content and formats the material in a way that is designed for adult learning.

Noise Cancellation and Translation

We have been using a noise cancellation platform for years that has helped optimize the sound quality of our conversations with your customers. We now have the ability to offer translation services as well for Spanish, French and other languages.

intelli² Solutions Tailored for Impact

Smart, human-driven solutions designed to make a real impact, powered by AI for seamless global support.

Chatbot

24/7 AI chat with instant, personalized support.

Quality Assurance

AI reviews that optimize service and highlight improvements — instantly.

Voice Agent

AI that answers queries and saves your team's time.

Sentiment and Agent Assist

Real-time insights. Better support. Powered by Emotion AI.

OUR PEOPLE ARE OUR SECRET WEAPON

Driven by Intelligence, Built for Impact

AI-Powered Efficiency

Fast, intelligent support that scales with your needs.

Human-Centered Care

Real people delivering thoughtful, empathetic service.

Global Presence with Local Connection

Support teams across the US, Belize, South Africa, and the Philippines—always connected, always aligned.

Tailored for You

Customized solutions that fit your unique business goals.

What Our Clients Have To Say:

4.8 out of 5 Star Rating (2025)

Thomas Young

Halo Collar

“I have worked with this team inside and out, they have always been a true partner to their clients as a core tenant of how they do business. We would not be where we are today if not for their continued willingness to develop and evolve with us as a company and partner. Kick ass and world class.”

Chuck Courtney

Wyze

“CustomerHD is an excellent extension of our brand! They do everything from creating content to executing support to helping our internal team prepare for product launches.”

Ted Itschert

Crecera Brands

“My favorite thing about partnering with CHD is the partnership from top to bottom of the organization structure. I like how CHD takes ownership of coaching their employees.”