Jonathan Keane and Joe Schmidt have been delighting customers since taking their first phone calls together nearly 25 years ago. Their vision is to rethink the customer service industry by focusing on what’s important… the relationship between brands and their customers and the people who make it all possible.
With over 20 years of experience leading customer service for both fast-growing startups and established businesses, our founders understand that a business’s success is dependent on customer service to differentiate from competitors. Being serial entrepreneurs, they needed to either build or buy their customer support for numerous e-commerce brands.
They were determined to find a partner who shared this vision, they visited call centers around the world, only to be disappointed by what they saw. The state of the industry, the work environments, and the way people were treated fell short of their needs.
Fueled by this discovery, they became determined to figure out a better path forward and partner for outsourced support. Our founders created the partner they always knew the industry needed, CustomerHD.
With headquarters in Raleigh, North Carolina, and scalable offices in Central America and Southeast Asia, we bring you the best of all three worlds. Our US office offers a strategic, stateside solution, while our Belize and Phillipines teams delivers cost-effective, flexible support tailored to your needs.
Technology partnerships that elevate customer and employee experiences.
